Terms of Service

Privacy Policy


Effective Date: 18 October 2023

Welcome to Neighbourly, the friendly neighbourhood community operated by Neighbourly Technologies (Pty) Ltd ("Neighbourly," "we," "us," or "our"). At Neighbourly, we are committed to preserving your privacy and ensuring a secure and welcoming platform for neighbours to connect and engage. This Privacy Policy outlines how we collect, utilise, and safeguard your personal information when you use the Neighbourly platform, encompassing both our website and mobile application. We hold your privacy in high regard, and this policy is designed to provide clear, comprehensive, and transparent insight into our data handling practices.

Table of Contents


1. Introduction
1.1. About Neighbourly
1.2. Contact Information
1.3. Data Protection Officer

2. Information We Collect
2.1. Personal Information
2.1.1. Registration Information
2.1.2. Profile Information
2.1.3. Content
2.1.4. Communication
2.2. Non-Personal Information
2.2.1. Device Information
2.2.2. Usage Data
2.2.3. Cookies and Tracking Technologies

3. How We Use Your Information
3.1. Providing and Enhancing Neighbourly
3.2. Communication
3.3. Community Safety and Integrity
3.4. Research and Analytics
3.5. Legal Requirements

4. Data Sharing and Disclosure
4.1. Community Sharing
4.2. Service Providers
4.3. Legal Compliance
4.4. Business Transfers

5. International Data Transfers
5.1. GDPR and EU Data Transfers

6. Your Privacy Rights
6.1. Access and Rectification
6.2. Data Erasure
6.3. Data Portability
6.4. Consent Withdrawal
6.5. Account Deactivation
6.6. Cookies and Tracking

7. Children's Privacy

8. Security Measures

9. Contact Information

10. South African Protection of Personal Information Act (POPIA)
10.1. Consent
10.2. Purpose Limitation
10.3. Data Minimization
10.4. Data Subject Rights
10.5. Security Measures
10.6. Data Protection Officer

11. California Consumer Privacy Act (CCPA)
11.1. Right to Know
11.2. Right to Delete
11.3. Right to Opt-Out
12. Data Protection Laws in Canada, Australia, New Zealand, and the United Kingdom
13. Conclusion

1. Introduction


1.1. About Neighbourly

Neighbourly is a community-driven platform developed and operated by Neighbourly Technologies (Pty) Ltd. Our mission is to foster stronger and more connected neighborhoods by providing a space where neighbors can interact, share information, and collaborate on various initiatives.
1.2. Contact Information
If you have questions, concerns, or requests regarding your privacy or our data practices, please contact us using the following information:
- Email: info@neighbourly.global
- Phone: +27 67 009 8723
- Postal Address: PostNet Suite # 046, Private Bag X9190, V&A Waterfront, S Arm Rd,The Clocktower, Victoria & Alfred Waterfront, Cape Town, Western Cape, South Africa, 8001 

1.3. Data Protection Officer
Our Data Protection Officer (DPO) is responsible for overseeing our data protection endeavours. If you have questions or concerns about how we handle your personal information, please contact our DPO using the information provided in Section 9.


2. Information We Collect

2.1. Personal Information
We collect personal information when you interact with the Neighbourly platform. Personal information pertains to data that can identify you as an individual. The types of personal information we may collect encompass:
2.1.1. Registration Information
This encompasses your name, email address, postal address, phone number, and other information you provide when creating an account.
2.1.2. Profile Information
Details you choose to include in your Neighbourly profile, such as a profile picture, gender, and location.
2.1.3. Content
Information you post, comment on, or interact with on Neighbourly, including text, photos, and videos.
2.1.4. Communication
Data exchanged with other users through private messages or community posts.
2.2. Non-Personal Information
In addition to personal information, we also gather non-personal information that does not directly identify you. This may comprise:
2.2.1. Device Information
Information about the device you use to access Neighbourly, such as device type, operating system, and browser type.
2.2.2. Usage Data
Data about your interactions with the platform, including the pages you visit, your activity, and your interactions with other users.
2.2.3. Cookies and Tracking Technologies
We use cookies and similar technologies to collect information about your browsing behaviour. For more details, please refer to our Cookie Policy.



3. How We Use Your Information

3.1. Providing and Enhancing Neighbourly
We utilize your information to provide, maintain, and improve the Neighbourly platform. This encompasses:
- Authenticating and verifying your identity when you log in.
- Personalising your experience by displaying relevant content and recommendations.
- Enhancing and expanding our platform's features and services.

3.2. Communication
We employ your contact information to communicate with you regarding your Neighbourly account, updates to our services, and important notifications. You can manage your communication preferences in your account settings.

3.3. Community Safety and Integrity
Ensuring the safety and integrity of our Neighbourly community is a top priority. We may use your information to:
- Enforce our Community Guidelines and Terms of Service.
- Investigate and address reports of inappropriate or harmful behaviour.
- Promote a safe and respectful environment for all users.

3.4. Research and Analytics
We may use non-personal information and aggregated data for research and analytical purposes. This aids in understanding how users interact with Neighbourly, enhancing our services, and providing valuable insights.
3.5. Legal Requirements
We may process your personal information to comply with legal requirements, such as tax and accounting obligations, and to respond to legitimate requests from authorities.

4. Data Sharing and Disclosure

4.1. Community Sharing
Neighbourly thrives on the principle of connecting neighbours and fostering a sense of community. Your profile information and specific activities on the platform, such as posts and comments, are visible to other users within your community. However, we provide you with privacy controls to manage the visibility of your information.
4.2. Service Providers
We engage trusted service providers to assist us in delivering and maintaining the Neighbourly platform. These providers are contractually obligated to protect your data and may only use it for the purposes outlined by us.
4.3. Legal Compliance
We may share your information when obligated by law, legal procedures, or regulatory authorities. We will also disclose information when necessary to safeguard our rights, privacy, safety, or property, or that of our users or the public.
4.4. Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such transfer and any changes to this Privacy Policy.

5. International Data Transfers

Neighbourly operates on a global scale, which may necessitate the transfer of your data to countries outside your jurisdiction. We implement measures to ensure that your data remains protected during international transfers.
5.1. GDPR and EU Data Transfers
For users within the European Union (EU), we adhere to GDPR requirements concerning international data transfers. This encompasses the use of Standard Contractual Clauses (SCCs) when deemed necessary to ensure an adequate level of data protection.
6. Your Privacy Rights
Depending on your location and applicable data protection laws, you possess certain rights with regard to your personal information. These rights encompass:
6.1. Access and Rectification
You have the right to access your personal information and request corrections if it is inaccurate or incomplete.
6.2. Data Erasure
You can request the erasure of your personal information under specific circumstances, subject to legal and operational requirements.
6.3. Data Portability
You can request a copy of your personal information in a structured, machine-readable format.
6.4. Consent Withdrawal
If we rely on your consent for processing your data, you have the right to withdraw your consent at any time. This action will not impact the lawfulness of processing based on consent before its withdrawal.
6.5. Account Deactivation
You can deactivate your Neighbourly account at any time. Deactivation will remove your profile and associated content from public view.
6.6. Cookies and Tracking
You can manage your cookie preferences and tracking settings through your browser. For detailed information on how we employ cookies and guidance on managing them, please refer to our Cookie Policy.

7. Children's Privacy

Neighbourly is not designed for use by children under the age of 16 (or the minimum age required by applicable data protection laws). We do not knowingly collect or process personal information from children without parental consent. If you believe we have inadvertently collected information from a child, please contact us to request its removal.

8. Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorised access, disclosure, alteration, or destruction. We regularly review and update our security practices to ensure the highest level of protection.

9. Contact Information

If you have inquiries, concerns, or requests regarding your privacy or our data practices, please contact us using the following information:
- Email: info@neighbourly.global
- Phone: +27 67 009 8723
- Postal Address: PostNet Suite # 046, Private Bag X9190, V&A Waterfront, S Arm Rd,The Clocktower, Victoria & Alfred Waterfront, Cape Town, Western Cape, South Africa, 8001 
- Data Protection Officer: Keegan Nel 
We take your privacy seriously and are dedicated to addressing your inquiries promptly and responsibly.


10. South African Protection of Personal Information Act (POPIA)

Neighbourly acknowledges and adheres to the Protection of Personal Information Act (POPIA) in South Africa. Under POPIA, we are committed to safeguarding your personal information and ensuring that it is processed lawfully and transparently.
10.1. Consent
We will obtain your explicit consent prior to processing your personal information, except when processing is necessary for the performance of a contract, compliance with a legal obligation, protection of vital interests, public interest, or legitimate interests pursued by us or a third party.
10.2. Purpose Limitation
We will collect and process your personal information solely for specific, lawful, and legitimate purposes. Your data will not be further processed in a manner that is incompatible with these purposes.
10.3. Data Minimization
We will ensure that the personal information we collect is adequate, relevant, and not excessive in relation to the purposes for which it is processed.
10.4. Data Subject Rights
Under POPIA, you possess the right to access, rectify, delete, or restrict the processing of your personal information. You may also object to the processing of your data for direct marketing purposes.
10.5. Security Measures
We have implemented appropriate technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction.
10.6. Data Protection Officer
Our Data Protection Officer (DPO) is responsible for overseeing our data protection endeavors. If you have questions or concerns about how we handle your personal information under POPIA, please contact our DPO using the information provided in Section 9.


11. California Consumer Privacy Act (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights with respect to your personal information. These rights encompass:
11.1. Right to Know
You have the right to request information about the categories of personal information we have collected about you, the sources from which we collected it, and the purpose for which it was collected.
11.2. Right to Delete
You have the right to request the deletion of your personal information that we have collected, subject to certain exceptions.
11.3. Right to Opt-Out
You may opt-out of the sale of your personal information. As stated in our policy, we do not sell data.

12. Data Protection Laws in Canada, Australia, New Zealand, and the United Kingdom

Neighbourly acknowledges and respects data protection laws in Canada, Australia, New Zealand, and the United Kingdom. We are committed to adhering to the applicable provisions of these laws to ensure your privacy rights are protected.

13. Conclusion

By using Neighbourly, you acknowledge that you have read, comprehended, and agreed to this Privacy Policy. If you do not concur with any part of this policy, please refrain from using our platform.
We express our gratitude for being a part of Neighbourly, where we unite neighbors and build stronger communities while respecting your privacy and adhering to data protection regulations.

Neighbourly Technologies (Pty) Ltd  
info@neighbourly.global
PostNet Suite # 046, Private Bag X9190
V&A Waterfront, S Arm Rd, The Clocktower, Victoria & Alfred Waterfront
Cape Town, Western Cape, South Africa, 8001 
+27 67 009 8723
neighbourly.global