A major new contact centre investment will bring hundreds of jobs and skills development opportunities for residents in Mitchells Plain and surrounding areas. The Beacon Valley site will feature both office space and a training facility for new recruits. The investment was facilitated by CapeBPO, the City’s industry Special Purpose Vehicle.
 
‘It was exciting to see this new investment taking shape at the Beacon Valley site, which will enable hundreds more jobs for the people of Mitchells Plain and surrounds. This is the second major call centre investment to set up shop in Mitchells Plain during this term, and we’re glad to have played an enabling role via the City’s CapeBPO team.

‘Growing call centre jobs have been one of our city’s proudest successes, with over 100 000 Capetonians now working in this sector. Local call centre jobs have doubled over the last decade, especially benefitting young people from lower-income communities and first-time job-seekers. This latest investment is another sign of progress for our industry support and record infrastructure investments, which continue to attract new jobs and businesses to Cape Town,’ said Mayor Geordin Hill-Lewis.
 
Call centres, known as the Business Process Outsourcing sector, contributed R23 billion to Cape Town’s economy in 2024, more than double the sector’s provincial contribution of R11 billion ten years ago.
 
‘I am extremely pleased that this investment is coming to the heart of Mitchells Plain. Residents from this area have already demonstrated a strong appetite for opportunities in the business process outsourcing sector, with Mitchells Plain contributing the largest share of Cape Town’s BPO workforce at 16.3%, followed closely by neighbouring Khayelitsha. The sector continues to be a powerful driver of inclusive economic growth in our city, with more than 10 000 new jobs created in Cape Town last year alone.

‘One of our City’s key objectives is to strengthen and expand economic hubs across the metro closer to where people live, and investments like this do exactly that. To achieve this, we are working closely with industry operators and the City-funded special purpose vehicle, CapeBPO, to attract more operators to Cape Town. We are also ensuring more Capetonians are trained and work-ready to take up these opportunities. This Mitchells Plain development is a strong example of how targeted partnerships can translate into real jobs and economic impact for local communities,’ said Alderman Vos.
 
The Beacon Valley contact centre is the second to set up shop in the greater Mitchells Plain region. The first opened in 2022 on Watergate Boulevard.
 
‘This exciting opportunity represents a significant milestone in the BPO journey for Cape Town, the Western Cape and South Africa as we look to take jobs to where our workforce lives.  We have a broader vision of locating 20 000 seats across the Cape Flats over the next 10 years and this is the catalyst that we need to see this vision come to fruition.  We would like to thank all the stakeholders involved for their unwavering commitment and we believe that in partnership with the City of Cape Town and our private sector constituents, we will watch this dream become a reality,’ said CapeBPO CEO, Clayton Williams.