Electronic Communications Disclaimer

Last Updated: 18 October 2023

1. Introduction

This electronic communications disclaimer (the "Disclaimer") governs the use of electronic communications, including but not limited to email, instant messaging, and any other forms of digital communication sent or received by Neighbourly Technologies (Pty) Ltd ("Neighbourly Technologies"). By using or accessing Neighbourly Technologies' electronic communication systems and services, you agree to comply with the terms and conditions outlined in this Disclaimer.

2. Purpose of Electronic Communications

Electronic communications sent from Neighbourly may include, but are not limited to, emails, messages, notifications, alerts, and other digital communications. These electronic communications are intended to:

- Provide information about your Neighbourly account and activities.

- Share important platform updates and announcements.

- Deliver personalised content and recommendations.

- Facilitate communication among Neighbourly members.

- Provide notifications regarding account security, privacy, and community guidelines.

3. Confidentiality and Security

Electronic communications from Neighbourly Technologies may contain confidential and privileged information intended solely for the use of the individual or entity to which they are addressed. If you have received an electronic communication in error, please notify us immediately and delete it from your system. Unauthorised disclosure, copying, distribution, or use of the information contained within electronic communications is strictly prohibited.

4. Authorised Recipients:

Electronic communications from Neighbourly Technologies are intended only for the individual or entity to which they are addressed. If you are not the intended recipient, please refrain from disclosing, copying, distributing, or using the information contained in the communication. Any unauthorised use or dissemination is prohibited.

5. Security and Viruses:

Neighbourly Technologies takes all reasonable precautions to ensure the security of electronic communications. However, we do not accept liability for any loss or damage that may arise from the transmission of viruses, malware, or other security threats. We recommend that recipients of our electronic communications ensure that their own systems and security measures are in place to protect against such threats.

6. Legally Binding:

Electronic communications from Neighbourly Technologies may constitute a legally binding agreement or document. Any agreements, contracts, or understandings contained in electronic communications are valid and enforceable as if they were in writing and signed by an authorised representative of Neighbourly Technologies.

7. Opinions and Views:

The views, opinions, and content expressed in electronic communications are those of the individual sender and do not necessarily reflect the views or policies of Neighbourly Technologies. Neighbourly Technologies accepts no responsibility for the accuracy or completeness of the content of its electronic communications.

8. No Guarantees:

Neighbourly Technologies makes no warranties or guarantees regarding the accuracy, timeliness, or completeness of electronic communications. We do not assume any obligation to update or correct information contained in our electronic communications.


9. Legal Compliance

South African Law (ECT Act 25 of 2002)

Sections 11(1) to 11(3) of the ECT Act

In accordance with South African law, Neighbourly complies with Sections 11(1) to 11(3) of the Electronic Communications and Transactions (ECT) Act 25 of 2002. These sections relate to the following:

11(1): Neighbourly ensures the confidentiality and integrity of user data during electronic communication processes.

11(2): Users are informed of their rights and the manner in which complaints can be submitted.

11(3): Neighbourly is committed to addressing complaints promptly and in accordance with the law.

International Legal Compliance

Neighbourly also recognizes the importance of compliance with electronic communications and privacy laws in various jurisdictions around the world. While we primarily adhere to South African law, we strive to align our practices with relevant laws in other regions to ensure a global standard of legal compliance. Here are some key legal considerations in the following countries:

European Union (EU) Law

In accordance with EU data protection laws, Neighbourly complies with the General Data Protection Regulation (GDPR) and other relevant regulations. This includes:

- Data Protection: Neighbourly safeguards user data and ensures compliance with GDPR provisions related to data protection, consent, and individual rights.

- Electronic Privacy: Electronic communications are conducted in compliance with EU laws governing electronic privacy and security.

United States Law

Neighbourly recognizes the importance of compliance with U.S. federal and state laws related to electronic communications and data privacy. Relevant laws include:

- Electronic Communications Privacy Act (ECPA): Neighbourly adheres to the ECPA, which regulates the interception of wire, oral, or electronic communications.

- California Consumer Privacy Act (CCPA): For users in California, Neighbourly complies with the CCPA and provides additional privacy rights and disclosures as required.

Canadian Law

In accordance with Canadian privacy laws, Neighbourly ensures that electronic communications comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). This includes:

- Data Protection: Neighbourly upholds data protection principles outlined in PIPEDA, such as consent, access, and accountability.

- Electronic Communications Security: Communications are conducted in accordance with PIPEDA provisions regarding electronic communications security.

United Kingdom Law

For users in the United Kingdom, Neighbourly adheres to UK data protection laws, including the Data Protection Act 2018. This includes:

- Data Protection: Neighbourly complies with UK data protection requirements, including the processing of personal data.

- Electronic Communications: Electronic communications adhere to UK legal standards for privacy and security.

New Zealand Law

In compliance with New Zealand privacy laws, Neighbourly ensures that electronic communications align with the Privacy Act 2020. This includes:

- Privacy Protection: Neighbourly upholds the privacy principles of the Privacy Act, including the collection, use, and disclosure of personal information.

- Electronic Communications Security: Communications are conducted with consideration for electronic communications security under New Zealand law.

Australian Law

For users in Australia, Neighbourly complies with Australian privacy laws, including the Privacy Act 1988 (Cth). This includes:

- Privacy Compliance: Neighbourly adheres to Australian privacy requirements, such as the protection of personal information.

- Electronic Communications: Communications are conducted in compliance with Australian legal standards for electronic communications.

10. Amendments

This Disclaimer is subject to amendments as necessary to ensure compliance with evolving legal requirements and best practices. Users will be notified of any material changes to this Disclaimer, and continued use of electronic communications from Neighbourly will constitute acceptance of the revised terms.


11. Contact Us

If you have any questions, concerns, or requests regarding this Electronic Communications Disclaimer, please contact us at:

Neighbourly Technologies (Pty) Ltd  


PostNet Suite # 046, Private Bag X9190

V&A Waterfront, S Arm Rd, The Clocktower, Victoria & Alfred Waterfront

Cape Town, Western Cape, South Africa, 8001 

+27 67 009 8723

We value your privacy and are committed to providing transparent information about our electronic communication practices. Your feedback and inquiries are important to us, and we will do our best to address them promptly.