‘This week, City Human Settlements teams were in Lotus River, providing residents with real-time assistance and solutions to a wide range of Human Settlements related enquiries. Our new service delivery and title deeds express bus is already making an impact in taking services to our human settlements customers,’ said the Mayoral Committee Member for Human Settlements, Councillor Carl Pophaim.
All Human Settlements line departments were present at the roadshow, enabling residents to access multiple services in one place, including:
- Housing Needs Register application enquiries
- C3 notifications and enquiries
- Public housing tenancy enquiries
- Affordable housing enquiries
- Municipal accounts enquiries
- Informal Settlements
- Homeownership
‘In addition to assisting residents with various enquiries, the City was proud to hand over title deeds to Lotus River beneficiaries. Title deeds are more than just a piece of paper - they represent security, dignity, and a lasting legacy for generations to come.
‘These roadshows have proven to be extremely successful over the past few years, and their popularity within our communities continues to grow. Our new service bus is set to boost our efforts. By taking services directly to residents, we are removing barriers to access and ensuring that people receive the support they need, closer to home.
‘The City will continue to roll out Human Settlement roadshows across the metro in the coming months and we look forward to working with and assisting many more communities in future,’ said Councillor Pophaim.
Please note: the City is currently finalising the programme for visits across the metro. We will communicate the confirmed dates to residents closer to the time. This approach allows the City to complete all necessary planning and logistics to ensure the appropriate services are available and delivered on the day of the visit.
Reach out to us
We encourage beneficiaries in older City housing developments, who do not have their title deed, to contact the City. To really drive progress, we will soon take our new Human Settlements bus into all areas of the metro.
Contact us for more information: 021 444 0333
Check your status on the City's Housing Needs Register
If you have registered on our Housing Needs Register, be sure to check your personal details and contact details and update when necessary. The City will never require payment for database registration and housing allocation.
You can check your status via the following:
- Log onto the Housing Needs Register online (you will need your cell phone number as the one-time password)
- SMS your 13-digit ID number, followed by a space and your surname, to 44108
- Visit Cape Town Civic Concourse Level Housing Kiosk
- Contact us: 021 444 0333
